2009 Chinese New Year eve, Matsubara City, Ho 4S store from Changchun Volvo purchased a new car worth more than 60 million do no longer want to have encountered an unexpected occupation. „The vehicle automobile Navigation And rear-seat entertainment programs are standard in the the (standard configuration), and can buy a car, they said right was spending money option (optional configuration), and thence I bought the car should know! „Ho very angry. Changchun Volvo more than 60 million vehicles without Navigation System Volvo 4S shop Sell Officer: Want to station directing system may add more than 20,000 In January of this year, Mr Ho assured the Volvo S80T6 car, cost 618 000. 0.33 9, Mr. He and a friend to Ji Lin Shengrong car trading Co., Ltd. to appearance at cars, the company is the only Volvo Jilin 4S shops, sales staff warmly received him, and said the diet is now correct have a car, you can immediately apply the procedures mentioned vehicles. Ho did not automatically mention cars that day, but pay a half million deposit. January 21, Charles, to pay the balance through transfer, the total vehicles to 61.3 million, and hence weight January 23 and a friend went to the store to mention cars. Mentioned vehicle, Ho discovered that the vehicle dictum the lack of information before the vehicle navigation system, so the sales staff was questioned. „Navigation is optional with this car, if you want to install is also OK, but you must also add money to more than 20,000 yuan.” Sales said. buyer Service Center: vehicle navigation is the standard which To advance home, some friends got here to a new car, also raised no directing problems, so that Mr Ho had a waver. January 28, Charles, to other provinces again cities of several Volvo 4S shop called consultation, the results surprised him. „I have to Dalian, Shenyang, Beijing, Guangzhou, hit a telephone number of 4S stores, people explicitly said, S80T6 navigation device is common equipment, simply do not encircle money shroud. And even if you do not want to install it, now not the cost of lower. „Ho observed. Ho has imaginary Volvo Service 4006781200 Chinese companies, customer service team of workers because the car’s car id number check confirmed Mr Ho bought the exact type of car imports after Volvo S80T6, advised Charles, car navigation and rear-seat enjoyment systems are standard. Subsequently, Mr. He passed on a call center, „paragraph 08 S80 Price Guide”, where „product structure table” clearly marked: navigation system and DVD conceive seat entertainment system is S80T6 the standard car. Volvo 4S shop explained: purchase without navigation pipe due to incomparable 13, the reporter contacted Ji lin Shengrong automobile Trade Co., Ltd. help commonplace leader devotee Chunhai, he said that no fraud Ho. „Are equipped stash navigation also DVD systems S80T6, is the Volvo factory stock car, new vehicle imports from Sweden are not equipped stash those accessories, manufacturers of those accessories is a promotion and is equipped with up to. However, We do not have these promotions from the factory into the car, we S80T6 is imported from other importers, we do not flip the preferential policies for promotion of manufacturers, of course, would be unable to customers cloak navigation besides DVD systems. We do not mislead consumers. „Fan Chunhai said. Reporter: What is the standard vehicle? Fan Chunhai: Standard is the manufacturing unit to you what is what. Reporter: Customer Service Center provides a single product fashion display, navigation and rear seat entertainment methods are standard equipment, how to explain this? Fan Chunhai: Do you believe the Volvo automobile company’s customer service center in China, you can consult them. Say you want to buy a store repercussion Changchun 4S S80T6, this car is not from your Volvo imports of Chinese agencies. If he says no, then you can ask automobile shipment from Sweden to China after landing, there is no rear seat entertainment system camouflage navigation and, if he says no, then do not communicate anymore of. Reporter: Mr. Ho was a car, the sales details swallow not you done? Fan Chunhai: From the perspective of sales consultant, said the company permit him sell anything, he may now not understand. A junior staff, leading him how to do how he sign. buyers to relevant authorities Branch trade and toil bureau of vehicles involved in the inquisition Reporter learned from the Volvo car Corporation of China, Mr. He bought S80T6 naturally an authorized broker through the import of Dalian, the car did not load at the time of import-car navigation besides spawn seat leisure system, colorful components deserve to exhibit import vehicle dealers, the increase in the domestic self-assigned. according to Volvo vehicle dealers chinese language companies on the requirements, navigation and rear seat entertainment systems, which car should be sold in China due to the case standard, Volvo vehicle Corporation clout promoting this car hold China is commensurate a description. „Ho drag the 4S shop to buy this car’s price is 613,000 yuan, 618,000 yuan less than the manufacturers guidance prices, 4S shop said that if Mr. He padded the difference, why they will assemble manoeuvring and contrive headquarters entertainment, Mr. system. If Mr. Ho have additional questions, you can store with the 4S again the Volvo Car firm of China to communicate the customer service branch. „Volvo Car Corporation of China, talked about buyer service department staff. Currently, Mr. He had stated the matter to the Bureau of Changchun City Vehicle Branch racket and Industry, it has been mingled in the investigation. Ho also noted he had good legal accession to do this issue for the preparation.
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